Effective Date: 03/10/2025

GreenLED is committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us, including through our website, advertising platforms, telemarketing, and participation in the Victorian Energy Upgrades (VEU) program and the South Australian Retailer Energy Productivity Scheme (REPS).

By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal details – Name, address, phone number, email address, date of birth, ABN, business name.
• Eligibility information – Utility account details, concession card details, household size, and property type (for government rebate programs).
• Sensitive information – In limited cases, health or financial details are required to assess eligibility for rebates or concessions. We will only collect this with your explicit consent.
• Technical information – IP address, browser type, cookies, tracking pixels, ad interaction data, and website usage.
• Communications – Records of calls, emails, and form submissions.

2. How We Collect Information

• Directly from you – via forms, calls, emails, and applications.
• Through telemarketing – only where permitted under the Do Not Call Register Act 2006 and with your consent.
• Automated technologies – cookies, pixels, analytics tools (Google, Meta, etc.).
• Third parties – regulators, energy distributors, or accredited providers under VEU/REPS programs.

3. How We Use Your Information

We may use your personal information for:

• Service delivery – to process rebate applications, arrange installations, and provide products or services.
• Program compliance – sharing necessary data with the Essential Services Commission (VIC), ESCOSA (SA), or other regulators to verify eligibility and conduct audits.
• Marketing – sending promotional materials, offers, and updates (with your consent).
• Telemarketing – contacting you about rebates or services in line with ACMA Do Not Call Register rules. 
• Website improvement – analysing trends, usage, and ad effectiveness.
• Legal purposes – meeting obligations under law or protecting our rights. 

4. Disclosure of Information

We may disclose your personal information to:

• Regulators and government bodies – ESC, ESCOSA, OAIC, or other agencies to meet compliance obligations.
• Accredited providers and contractors – installers, auditors, and service partners involved in delivering VEU/REPS services.
• Marketing and analytics providers – only with safeguards under the Privacy Act.
• Legal authorities – if required by law.
• Overseas recipients – where we use cloud services or outsourcing partners outside Australia (we will take reasonable steps to ensure they comply with Australian Privacy Principles).

5. Telemarketing & Marketing Compliance

• We comply with the Spam Act 2003 and the Do Not Call Register Act 2006.
• We will not contact numbers on the Do Not Call Register unless exemptions apply (e.g., consent, business relationship).
• You may withdraw consent at any time by contacting us or following the unsubscribe instructions in our messages.

6. Cookies, Pixels & Online Advertising

• Our website and ads use cookies, tracking pixels, and third-party analytics (e.g., Google Ads, Meta Ads).
• These tools help us improve services, personalise content, and measure ad performance.
• You can disable cookies in your browser or opt out of personalised ads via Google/Meta settings.

7. Data Security

We implement reasonable physical, electronic, and procedural safeguards to protect your information. However, no system is completely secure.

8. Data Breaches

If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.

9. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections if your information is inaccurate or incomplete.
• Request deletion of your information, subject to legal and program compliance requirements.
• Opt out of marketing communications at any time.

10. Children’s Privacy

We do not knowingly collect data from individuals under 18 without parental or guardian consent.

11. Data Retention

We retain personal information only as long as necessary to deliver services, meet legal obligations, or fulfil government program requirements.

12. Changes to this Privacy Policy

We may update this policy from time to time. Updates will be posted on our website with the “effective date” shown above.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us.